Returns & Exchanges
We want you and your little one to be 100% stoked on your new mountain bike gear. If your purchase isn't the right fit for your setup, you can return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Pack Your Gear
Ensure all items are in their original, unused condition with the packaging intact, and secure them in a sturdy shipping box.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at your nearest authorized carrier location.
Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or ship out your exchange immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing